Case Studies

Highlighting Areas of Improvement

We were recently asked to undertake a service user satisfaction survey for a company that supports people with learning difficulties and challenging behaviours. The main purpose of the survey was to help highlight and identify areas where they may need to improve. The other purpose was to also help show where the service was doing well. Whilst interviewing the service users it was noted as to how well we interacted with the service users and got the best possible results. The manager of the service was delighted as to how we worked with his service users and the approach we used, This was due to our hands on experience of working in health and social care and the knowledge and expertise that we use.

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