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Values

Values

VALUES In our latest blog we discuss values, and how we implement these into the organisations we work alongside and support. Current circumstances (Covid -19) has meant that we have had to adjust what we do and how we do it. This has meant adapting our skills, knowledge and expertise to meet with our customer’s needs. Because we pride ourselves in putting our customer’s needs first, we ensure we embrace our values and do what’s best for them. The key to a successful working relationship is mutual understanding and clarity. DJD takes the time to get to know our customer’s business and believes that this approach lays the foundations for outstanding results. By ensuring that we are both on the same page our customers can feel confident that our input and advice will fulfil their vision and objectives.   SO WHY ARE VALUES IMPORTANT? They are what support the vision, shape the culture and reflect what the company itself values. They are the essence of the company’s identity – the principles, beliefs or philosophy of values. Core values help companies in the decision-making processes. For example, if one of your core values is to stand behind the quality of your products, any products not reaching the satisfactory standard are automatically eliminated. Core values educate clients and potential customers about what the company is about and clarify the identity of the company. Values are central to work in health and social care. They are principles that guide workers to understand right from wrong and are about what is important when caring and supporting individuals. We have discussed why core values are important, however you may be wondering what do health and social care values look like?   SIX VALUES ARE NOW RECOGNISED AS APPLYING TO HEALTH AND SOCIAL CARE WORKERS. These...

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Self care

Self care

In our last blog we spoke about caring about complaints. On the same theme of care our clinical lead Joanne Percival wanted to discuss as importantly about caring for yourself. Joanne has many years experience in helping and managing people so understands the pressures they face in health and social care.

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Caring about and dealing with complaints

Caring about and dealing with complaints

Even with the best will in the world, sometimes things go wrong. When they do, it is always better to accept this and try to learn lessons that can help improve things for all of the people using your service. This includes service users, families, local services you work with and staff.

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