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Self care

Self care

In our last blog we spoke about caring about complaints. On the same theme of care our clinical lead Joanne Percival wanted to discuss as importantly about caring for yourself. Joanne has many years experience in helping and managing people so understands the pressures they face in health and social care.

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Caring about and dealing with complaints

Caring about and dealing with complaints

Even with the best will in the world, sometimes things go wrong. When they do, it is always better to accept this and try to learn lessons that can help improve things for all of the people using your service. This includes service users, families, local services you work with and staff.

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Quality improvement made simple in health and social care

Quality improvement made simple in health and social care

Improving quality is about making healthcare safe, effective, person-centred, timely, efficient and equitable. This blog focuses on one important element of the quality agenda: quality improvement. It looks in particular at what are known as organisational approaches to quality improvement. These aim to bring about a measurable improvement by applying specific methods within a healthcare setting.

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