In our latest blog we discuss embedding the professional duty of candour for healthcare professionals. This follows on from our recent blog on caring about and dealing with complaints.
“Telling service users (and their families) the truth when something goes wrong is fundamental to providing outstanding care as a provider. Therefore, healthcare professionals need to be candid with service users and their families when something does go wrong?”
Across healthcare there has been a renewed focus on the need for healthcare professionals to be open and honest when something has gone wrong with service user care. It is important that we do not wait for them complain but inform them as soon as possible when things go wrong.
Telling service users the truth when something goes wrong reflects your continued commitment to reviewing how the duty of candour has been embedded in your organisation.
The CQC advise that the intention of this regulation is to ensure that providers are open and transparent with people who use services and other ‘relevant persons’ (people acting lawfully on their behalf) in general in relation to care and treatment. It also sets out some specific requirements that providers must follow when things go wrong with care and treatment, including informing people about the incident, providing reasonable support, providing truthful information and an apology when things go wrong.