Even with the best will in the world, sometimes things go wrong. When they do, it is always better to accept this and try to learn lessons that can help improve things for all of the people using your service. This includes service users, families, local services you work with and staff
Complaints are a great way to improve your services that will prevent further breakdowns and future complaints. These may be practical things, like changing the way you do something or undertaking some additional or refresher staff training.
This blog also explains how to deal effectively with complaints.