The most important thing you can do to prepare for audits is to make sure your company is vigilant each and every day. To be ready for an inspection means having an effective, ongoing quality assurance process in place, which is customer-focused as well as successful in evaluating and measuring the quality of care your company delivers.
Here are some tips to ensure that good survey preparation is part of your organization’s culture:
- Integrate review results into your ongoing staff education plan; don’t just accumulate data to display at meetings, actually do. something with the data you collect. Act on areas of concern and poor performance and outcomes.
- Use your data to improve deficiencies and spend the majority of time on your organisation’s biggest challenges.
- Prioritise the items that need the most attention and track corrected deficiencies, to be sure they don’t become problems again.
- Review the results of your last inspection / audit and, if applicable, be sure any plans of correction are still working so that you do not get any repeat deficiencies.
- Make routine, scheduled refresher training sessions part of your company’s normal routine. To help engage staff use quizzes, posters, newsletters, and role play to keep your meetings interesting.
- Have a dedicated resource devoted to reading and staying on top of your standards.
- Have champions that can help with internal auditing and analysing.
- Keep up to date on new legislation and changes to the way in which CQC and the Local Authority inspect.
- Regularly review and update your policies and procedures making sure you cascade anything new to staff – this can be a simple newsletter in their payslip or via an email to all staff.
- Most of all don’t do nothing.
Here at DJD Consultants we can plan, setup and run mock surveys and audits for you. If you’d like to learn more about what we do and how we can help then please give us a call, visit our website or contact us via our contact page.